Frequently Asked Questions
Everything you need to know about our premium jewelry and services.
What materials are Serge DeNimes products made from?
All our jewelry is crafted from high-quality 925 Sterling Silver. Each piece is hallmarked at the Goldsmiths' Assay Office in London to verify its authenticity and purity.
How long does international shipping take?
International orders typically arrive within 5-10 business days. We offer tracked shipping options globally so you can monitor your jewelry's journey to your door.
What is your return policy?
We offer a 14-day return policy from the date you receive your order. Items must be in their original, unworn condition with all packaging included. Please note that earrings are non-returnable for hygiene reasons.
How do I find my ring size?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
How should I care for my Sterling Silver jewelry?
To maintain its shine, avoid contact with perfumes, lotions, and chlorine. Store your pieces in a cool, dry place and clean them gently with a silver polishing cloth.
Do you offer a warranty on your products?
Yes, we provide a 6-month warranty against manufacturing defects. If your piece experiences an issue due to a production fault, we will repair or replace it free of charge.